Salisbury Bank warns of new phone scam

LAKEVILLE — Salisbury Bank and Trust warned area residents this week that there is a vishing (“voice phishing�) scam in Lakeville that is using the bank’s name.

“Phone calls are being made using a random dialer to area residents,� the bank reported in a press release sent out after the scam was discovered. “The automated calls inform consumers that a hold has been placed on their Salisbury Bank debit or credit card and they are instructed to input their card information in order to have it reactivated.�

The calls are not only going out to bank customers. Apparently, the bank said, “they are counting on the volume of calls being placed to produce the desired results. They assume the odds are that they will contact some customers of Salisbury Bank, and of those customers, some will enter their card information.�

“These calls have absolutely no connection to Salisbury Bank, and are a criminal attempt to mislead consumers into providing personal information to an unknown source,� the press release said.

“Please be assured that no confidential information at Salisbury Bank has been compromised and this is not a data theft,� said Rick Cantele, the bank’s president and CEO.

“Salisbury Bank does not use automated phone systems to contact customers,� he continued. “We would like to take this opportunity to remind our customers that we will never contact them by phone or e-mail to request personal information such as a Social Security number, account number, or debit card number.�

The bank recommended the following steps for consumers to protect themselves from financial scams and identity theft:

• Never give out personal information if you have NOT initiated the transaction or call.

No legitimate financial institution will ever e-mail or call to verify personal and/or account information, because if they do business with you they already possess it.

• Always verify e-mail, Web site addresses and phone numbers with a legitimate source such as your account statement. Do not rely on information contained in an e-mail or a phone message.

• Be highly suspicious when you receive messages directing you to call and provide credit card or bank account numbers. Contact your financial institution or credit card company directly to verify the validity of the message.

• If a credit/debit card company actually calls to notify you of suspicious charges, they will not ask for your personal information. Instead they will verify that they have reached the cardholder and ask for the person by name. Then they may ask the cardholder to verify the last four digits of their Social Security number (Note that they will not ask for the entire Social Security number).

They will then verify if you made that particular charge or not. If anything sounds suspicious, hang up and call your financial institution directly.

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