Vacations for pets at Pooch Palace Resort

EAST CANAAN — At the front door of the Pooch Palace Resort in East Canaan visitors are greeted by a Pomeranian named Penelope, who has her spacious wooden playpen at the entry.

Since its opening on May 30, Pooch Palace owner Charlene Martel said, the business has been steadily growing on the strength of word-of-mouth publicity. It’s easy to find: The extensively renovated former motel now sports a striking paint job depicting a canine mural.  

The larger-than-life pooches are the creation of muralists Corey Pane and Reo Derusso.

At her new location, Martel hopes to build on the success of her New Hartford venture, the  Pooch Palace Spa, which has been open for eight years and offers grooming for pets. The new location in East Canaan expands the services to include day care and boarding services in what she described as a resort atmosphere.

“We planned this for two years,” Martel said, remembering the intense work with engineers to transition the motel into a state-of-the-art animal boarding facility, centrally heated and fully air-conditioned and accounting for all details needed for a healthful pet environment.

Boarding dogs can go outside directly from their kennel enclosures and return inside at will. Pooch Palace provides toys and more tennis balls than one can count.

There are five play areas in all. One is reserved for aggressive dogs.

Music is part of life at the resort. Martel surveyed her clients’ preferences; it was a toss-up between classical and reggae. She found that the animals reacted more favorably to the calming effects of the reggae. 

While owners are asked to provide their pets’ food, according to their preferences, snacks are provided. The resort offers snacks including pot roast (without spices), turkey burgers, cottage cheese, apples, carrots and yogurt. An East Canaan neighbor has knitted blankets for comfort.

“I treat everyone’s pets as if they were my own,” Martel says, speaking of her longstanding love for all kinds of animals.

Martel owns several animals herself, including a German shepherd, French bulldogs and spaniels, two rescue cats, a parrot, a hedgehog from Massachusetts, and a gerbil. She had a prairie dog once.

Martel’s first pet was a black-and-white cat named Penguin, a gift promised by her parents when she was 9 years of age and hospitalized with cancer. The prognosis was difficult in the extreme, but skilled surgeons and the promise of a cat brought her through. She also had a Flemish giant rabbit at some point.

As for cleanliness and licensing at the Pooch Palace, Martel holds state licensing for a kennel and what she calls a ton of certificates including First Aid and CPR for dogs and cats, and salon safety. Also the state does unannounced inspections for cleanliness, and she said she always receives an A-plus rating. Beds are cleaned twice a day. 

Under manager Greg Hovanak, cleaning is constant and thorough throughout the bathing and grooming stations.

Looking to the future, Hovanak will soon have an in-house apartment to provide coverage round-the-clock. At present he and Martel share the coverage duties. 

When a defunct indoor pool building is converted to use as a pet training center, Martel plans to offer training workshops in the space. She already has a trainer in mind whose methods are persuasive and gentle to pets.

More information about grooming, day care and boarding services can be found at www.poochpalaceresort.net. Or, just plan to visit one day. It’s fun.

 

                                                                               

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