911 service goes down, backup plan works


 

WINSTED — For nearly six hours Sunday, Dec. 7, the phone system at the Winsted Police Department failed, including the 911 service. Fortunately, a solid backup plan kept the residents of Winsted safe.

"All of our phone lines went down. There was no way for anyone to dial out from their homes," said police Chief Nicholas Guerriero, who added that the department has lost the 911 phone system before, but never experienced a total phone system failure.

Officers and dispatchers were able to communicate via cell phone until the non-emergency line came back up; however, the 911 line was down for several hours. Emergency calls were transferred to other dispatch centers.

"We made contact with the state police and Torrington police and transferred our calls along with an officer to the communications center in Torrington," said Guerriero. "I think there was only one [call] through the whole period."

In addition, the Winsted Fire Department and ambulance service were on standby to expedite a response in case of an emergency.

Guerriero said Winsted was not the only town to face a phone system failure over the weekend, but AT&T has not yet provided him with exact details on what went wrong.

"I don’t have an answer on what happened. I’ve been in contact with AT&T and there was some type of issue with a switch system," said Guerriero. "We are waiting to get a final response from AT&T on exactly what transpired."

Overall, Guerriero said he was pleased with the outcome of the situation and how the backup systems performed.

"When something fails like this, you have to go to those backups and alternatives and they have to be working," said Guerriero. "That was a major failure in the system and our backups and alternatives worked and I am very happy with that."

Latest News

Love is in the atmosphere

Author Anne Lamott

Sam Lamott

On Tuesday, April 9, The Bardavon 1869 Opera House in Poughkeepsie was the setting for a talk between Elizabeth Lesser and Anne Lamott, with the focus on Lamott’s newest book, “Somehow: Thoughts on Love.”

A best-selling novelist, Lamott shared her thoughts about the book, about life’s learning experiences, as well as laughs with the audience. Lesser, an author and co-founder of the Omega Institute in Rhinebeck, interviewed Lamott in a conversation-like setting that allowed watchers to feel as if they were chatting with her over a coffee table.

Keep ReadingShow less
Hotchkiss students team with Sharon Land Trust on conifer grove restoration

Oscar Lock, a Hotchkiss senior, got pointers and encouragement from Tim Hunter, stewardship director of The Sharon Land Trust, while sawing buckthorn.

John Coston

It was a ramble through bramble on Wednesday, April 17 as a handful of Hotchkiss students armed with loppers attacked a thicket of buckthorn and bittersweet at the Sharon Land Trust’s Hamlin Preserve.

The students learned about the destructive impact of invasives as they trudged — often bent over — across wet ground on the semblance of a trail, led by Tom Zetterstrom, a North Canaan tree preservationist and member of the Sharon Land Trust.

Keep ReadingShow less