Mountainside hotline saves people in crisis

Mountainside Treatment Center is located on Route 7 in North Canaan.
Provided
Mountainside Treatment Center is located on Route 7 in North Canaan.
“Addiction isn’t a choice, but recovery can be.”
—John Jones, vice president of crisis support at Mountainside Treatment Center
NORTH CANAAN — Matt spent several years wrestling with fear, frustration and uncertainty about how to intervene in his wife’s long-term addiction to alcohol. The past six to eight months, he recalled, had been especially hellish.
“It got so bad that I told her, you are either going to die or get better.”
Dying, he said, was not an option. Placing a call to the Mountainside Treatment Center’s crisis intervention team was.
For families like Matt’s, National Recovery Month in September brings a message of hope: recovery is possible, and help is closer than many realize.
This month, Mountainside, a nationally accredited addiction treatment center with a facility in North Canaan, is taking that message nationwide with the launch of a recovery outreach initiative that gives loved ones a direct way to connect someone with support.
At the heart of the effort is a dedicated hotline and confidential referral system, a temporary initiative that allows concerned family members to submit the name of someone they believe is struggling with alcohol or substance misuse.
From there, a trained member of the Mountainside Crisis Intervention Team (MCIT) will proactively reach out to that person, offering not judgment, but compassion, understanding and a pathway to treatment.
“Nearly 70% of the people we treat are referred by someone close to them,” according to Jana Wu, a licensed master social worker at Mountainside.
Referring to the dedicated hotline and referral system, “This initiative embraces that reality and provides a structured, accessible way for people to act out of love and concern,” she added.
Meeting people where they are
Mountainside’s initiative aims to bridge that gap by shifting the focus from waiting for the individuals to seek treatment to actively reaching out when someone is identified as being at risk.
Depending on the situation, support may come through Mountainside’s own programs or through a referral to a trusted partner, such as Northwell Behavioral Health, the largest not-for-profit health system in the Northeast, serving more than three million residents of New York and Connecticut annually.
Dr. Manassa Hany, director for the Division of Addiction Psychiatry at Northwell’s Zucker Hillside and South Oaks’s hospitals, emphasized that many individuals facing addiction are unable, or unwilling, to seek help on their own.
“This service empowers loved ones to take that first step, potentially saving lives,” Hany noted.
“I needed help in getting her to accept that she needed help,” Matt said of his wife’s situation. “Most of the time, they are active in their addiction and don’t want to get out of it. It’s where they want to be.”
Matt said his relationship with Mountainside spanned several years. “Addiction is a difficult thing to beat, even if there are periods of sobriety,” he said. The longer the misuse continues the harder it is to stop.
That’s when things can get “very dramatic, very quickly,” he noted. “With alcohol, they cannot go cold turkey when fighting their addiction.”That’s when counseling becomes critical.
“They counter all the denial,” Matt said of Mountainside’s intervention team, including beliefs like, “I just need to taper off…or I am going to switch from vodka to beer.”
“They can’t stop drinking by drinking,” said Matt. “It doesn’t work.”
‘They speak from the heart’
Too often, according to members of Mountainside’s crisis intervention team, people battling addiction feel isolated or ashamed. This program lets families step in and quietly say that they see you struggling and they care.
Sometimes, as in Matt’s case, it takes tough love, and trust in the dedicated Mountainside Crisis Intervention Team, many of whom have themselves battled demons in their past before embracing sobriety.
“They speak from the heart and speak the truth. The kind of assistance they give you is very personal,” Matt explained. “When you’re in the caretaker role, you are going to do the best that you can do,” to take the pain away from your loved one, even if it empowers the addiction. “That’s when the professionals step in and say, ‘How has that been working for you?’” Matt explained.
The moral and professional support he has received is immeasurable. “Whenever I call, he is there,” Matt said of his family’s counselor. “He came over at 8 in the morning many times and calls me at 7 p.m. to check in.”
A crisis by the numbers
The need for crisis intervention support is staggering. According to a 2023 report by the National Survey on Drug Use and Health, more than 54 million Americans age 12 and older needed treatment for a substance use disorder.
Fewer than one in four actually received it.
Young people are among the most affected. Nearly 3 million adolescents needed treatment in 2023, but fewer than four in 10 received help. Among young adults, the survey revealed, the numbers are even more alarming: almost 10 million needed care, yet only 18% accessed it.
Behind those statistics are stories like Matt’s, families wrestling with fear, frustration and uncertainty about how to intervene.
“Addiction is a family disease,” noted Matt, who admitted that it takes a ton of tough love to help a loved one facing a downward spiral.
‘Recovery is REAL’
This year’s Recovery Month theme, set by the Substance Abuse and Mental Health Services Administration (SAMHSA) is “Recovery is REAL.” It is a simple, powerful reminder that no matter how desperate circumstances may seem, people do recover, and millions already have.
After seeking and receiving support from the Mountainside Crisis Intervention Team, for both himself as caretaker and for his wife’s addiction, Matt reported that she is on her recovery journey.
“Addiction isn’t a choice, but recovery can be,” said John Jones, Vice President of Crisis Support at Mountainside. “If we can help someone make that choice during this important month, it could change everything.”
If someone you care about is struggling with substance misuse, help is just a call, or click, away.
To connect with Mountainside’s Crisis Intervention Team call (860) 431-8755. A confidential referral form is available at www.mountainside.com.
Matt’s surname was omitted to preserve the anonymity of the recovery program.
LAKEVILLE — Rhys V. Bowen, 65, of Foxboro, Massachusetts, died unexpectedly in his sleep on Sept. 15, 2025. Rhys was born in Sharon, Connecticut, on April 9, 1960 to Anne H. Bowen and the late John G. Bowen. His brother, David, died in 1979.
Rhys grew up at The Hotchkiss School in Lakeville, where his father taught English. Attending Hotchkiss, Rhys excelled in academics and played soccer, basketball, and baseball. During these years, he also learned the challenges and joys of running, and continued to run at least 50 miles a week, until the day he died.
In 1982 after graduating summa cum laude from Harvard College, Rhys returned to Hotchkiss to teach biology, where he met his wife of 35 years, Rebecca (Becky) Snow. After two years of teaching, he worked at a research field site in Borneo, then went on to the University of California, Davis where he earned a PhD in Animal Behavior in 1995.
Rather than follow an academic tenure track, Rhys preferred the solitary focus of field ornithology, and he spent several decades researching the ecology of bird species in California and on Cape Cod and the Islands. Rhys believed passionately in supporting biodiversity through habitat preservation. His proudest achievements, therefore, came through his work for the Lakes Region Conservation Trust, in New Hampshire, where he served on committees and the Board of Trustees for twenty years, including three years as Chair.
Deeply intellectual and curious, Rhys learned Homeric Greek so he could read The Odyssey and The Iliad in their original language. An amateur Melville scholar, he would wax poetic about reading Moby-Dick for the umpteenth time.Rhys’s spirit was filled by the performing arts. Concerts by the Handel and Haydn Society and Boston Early Music Festival often brought tears to his eyes, while Boston Bluegrass Union shows delivered toe-tapping fidgetiness.
Rhys will be missed by his wife, Becky Snow, his mother, Anne Bowen, extended family, friends, and anyone who had the pleasure of knowing him.
A service will be held at The Hotchkiss School chapel on Saturday, Nov. 15, 2025 at 1 p.m..
In honor of Rhys’s memory, donations can be made to the Lakes Region Conservation Trust.
LAKEVILLE — Kelsey K. Horton, 43, a lifelong area resident, died peacefully on Saturday, Sept. 27, 2025, at Norwalk Hospital in Norwalk, Connecticut, following a courageous battle with cancer. Kelsey worked as a certified nursing assistant and administrative assistant at Noble Horizons in Salisbury, from 1999 until 2024, where she was a very respected and loved member of their nursing and administrative staff.
Born Oct. 4, 1981, in Sharon, she was the daughter of W. Craig Kellogg of Southern Pines, North Carolina, and JoAnne (Lukens) Tuncy and her husband Donald of Millerton, New York. Kelsey graduated with the class of 1999 from Webutuck High School in Amenia and from BOCES in 1999 with a certificate from the CNA program as well. She was a longtime member of the Lakeville United Methodist Church in Lakeville. On Oct. 11, 2003, in Poughkeepsie, New York, she married James Horton. Jimmy survives at home in Lakeville. Kelsey loved camping every summer at Waubeeka Family Campground in Copake, and she volunteered as a cheer coach for A.R.C. Cheerleading for many years. Kelsey also enjoyed hiking and gardening in her spare time and spending time with her loving family and many dear friends.
In addition to her husband and parents, Kelsey is survived by her two beloved children, Hunter Horton and Aryanna Horton, both of Lakeville; a step-brother, Jason Tuncy of East Hartford, Connecticut; her mother-in-law, Frances “Fran” Horton and her brother-in-law, Benjamin D. Horton III and his wife Penny of Bloomsburg, Pennsylvania, and their son, Alec, and several aunts, uncles, cousins and many dear friends. She was predeceased by her father-in-law, Benjamin D. Horton, Jr. in 2017.
There are no calling hours. A Celebration of Life will take place on Saturday, Oct. 25, 2025, from 11 a.m. to 2:00 p.m. at the Millerton American Legion Post # 178, Route 44, Millerton, NY 12546. A time to celebrate Kelsey and share stories and memories. Memorial contributions may be made to The Jane Lloyd Fund. Please make checks payable to Berkshire Taconic Community Foundation (please note in memo line, The Jane Lloyd Fund) and mail to: Berkshire Taconic Community Foundation, 800 N. Main Street, Sheffield, MA 01257.
To send an online condolence to the family, flowers to the service or to plant a tree in Kelsey’s memory, please visit www.conklinfuneralhome.com
Arrangements have been entrusted to the Scott D. Conklin Funeral Home, 37 Park Avenue, Millerton, NY 12546.
SHARON — On Sept. 27, Eliot Warren Brown was shot and killed at age 47 at his home in New Orleans, Louisiana, in a random act of violence by a young man in need of mental health services. Eliot was born and raised in Sharon, Connecticut, and attended Indian Mountain School and Concord Academy in Massachusetts. He graduated from the School of the Art Institute of Chicago. He and his wife Brooke moved to New Orleans to answer the call for help in the aftermath of Hurricane Katrina and fell in love with the city.
In addition to his wife Brooke, Eliot leaves behind his parents Malcolm and Louise Brown, his sisters Lucia (Thaddeus) and Carla (Ruairi), three nephews, and extended family and friends spread far and wide.
Normally at this point one might list some interests, but in Eliot’s case, it’s easier to list what he wasn’t interested in: watching sports.
Eliot made a living as a fine craftsman and carpenter, but at heart he was an artist. He was well versed in music, painting, literature, biking, travel, Mardi Gras costumes, poker, pranks, street performance and on and on and on.Having previously hiked the entire Camino de Santiago in Spain and Portugal, he recently achieved another dream of summiting the highest stratovolcano in North America.
Eliot’s creative ability was astounding. His creations were designed to bring joy to others. He didn’t seek recognition or praise, and a large part of his work was anonymous. Pieces of art would appear in the community, encouraging people to think, connect and enjoy.
From the precociously funny and determinedly defiant boy that grew up in the Northwest corner of Connecticut, Eliot grew into a brilliant, gentle souled, boundlessly creative, ever mischievous, perpetually scraggly, and astoundingly wise and caring man who made an indelible impact on those who were lucky to have him in their lives.
In honor of Eliot, please consider making donations to organizations that work to end gun violence, support the arts, or provide mental health services. A service will be held at the Congregational Church in Salisbury on Sunday Oct. 26 at 2 p.m.
SHARON — Randall “Randy” Osolin passed away on Sept. 25, 2025, at the age of 74. He was born on Feb. 6, 1951, in Sharon, Connecticut to the late Ramon (Sonny) and Barbara (Sandmeyer) Osolin.
He was a dedicated social worker, a natural athlete, a gentle friend of animals, an abiding parish verger, an inveterate reader, and an estimable friend and neighbor. He was a kind-hearted person whose greatest joy was in helping someone in need and sharing his time with his family and good friends.
He was the beloved husband of Karen LaChance Osolin; the loving brother of Bruce Osolin and the late Gail Osolin Leo; the devoted uncle of Kyle and Andrew Osolin and Taylor LaChance; the brother-in-law of Debra LaChance; and the cousin of Brenda Curran, Jay Pickering and Audra Salazar.
To honor Randy’s memory, do a good deed for another or send a donation to the Little Guild, 258 Sharon-Goshen Road, West Cornwall, CT 06796. The Kenny Funeral Home has care of arrangements.