Fairpoint Communications announces new overlay for 518 area code

MILLERTON — Beginning Saturday, March 18, residents of Dutchess County will notice the addition of a new area code overlay, 838, that will impact dialing for the current 518 area code. 

The 518 area code was brought into effect on Jan. 1, 1947, and currently serves 16 counties in eastern New York, including Dutchess, Columbia, Greene, Schenectady and Rensselaer. As a result of the 518 area code running out of available phone numbers, the coming 838 area code will provide additional needed phone numbers for both residents and businesses in the existing 518 region. 

According to the letter issued by Fairpoint Communications to its customers in the 518 area code, an overlay refers to “the addition of another area code to the same geographic region as an existing area code.” 

The overlay’s new dialing system will require residents to begin dialing 10 digits — the area code plus the seven-digit phone number — whenever they place a call from the 518 area code. In the event in which the area code is not included in dialing, phone calls will still be completed until Aug. 18.

Starting on Aug. 19, residents will  be required to dial 10 digits to place and complete a phone call from the 518 area code. By Sept. 19, new telephone lines or services may be assigned numbers that utilize the new 838 area code.

Additionally, automated dialing equipment and other equipment that is currently programmed to dial seven digits will need to be reprogrammed to dial 10 digits, such as stored telephone numbers in phone contact lists, fax machines, speed dialers and voice-mail services. 

Furthermore, medical alert devices, safety alarms security systems and other similar equipment will need to be reprogrammed under this requirement. Residents have also been advised to check their website, business stationery and advertising materials, personal or pet identification tags and other contact information to include the new area code.

With the institution of the overlay, residents’ phone numbers will remain unchanged along with local calls, dialing 1 before the area code to place long-distance calls and calling emergency telephone numbers. The overlay will not change the price of a call, coverage area or other rates and services.

Since Fairpoint Communications issued a letter concerning the overlay on Feb. 6, local reaction from Dutchess County residents has indicated confusion.

“It’s going to take a little training so people are aware of what they have to do when they starting making phone calls with the new area code,” said Stacey Moore, whose business, Moore & More Printing, presently operates under the 518 area code. She added that she did not find the letter from Fair Point Communications to be “straightforward” or illuminating.

“My customers were very confused about what they needed to do when they read the letter,” she said.

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