If drug reps bother you, talk to your doc about it

DEAR DR. GOTT: My letter is in regards to medical sales representatives at doctors’ offices. I personally attend or accompany family and friends to approximately 20 different doctors’ offices yearly. While in the waiting room, it is common to see four or five and (as many as 12) different sales reps come through the door in an hour.

They typically have a friendly, chatty three- to five-minute conversation with the suddenly available and upbeat office staff. They discuss such nonmedical subjects as hairstyles, vacation plans and upcoming sales receptions. This is in stark contrast to the patient welcome we often receive upon check-in, where minimal eye contact with the staff occurs, directive conversation appears blunt, and the staff appears too rushed to offer clarification regarding anything.

Often, the reps bring lunch, balloons and cookie trays. As I sit in the waiting room, I gauge the length of time until the reps reappear in the lobby, to revisit with the office staff about upcoming weekend plans and then depart. Most visits average five to 10 minutes. What concerns me most is the patient wait time, congestion of public waiting and parking areas and a possible misinterpretation of loyalties. I realize reps perform a vital function for the medical community and patient; however, what I consistently observe unsettles me.

Are there any medical-industry guidelines regarding such alliances, so as a patient I will receive a prescribed drug that best fits my need in lieu of a drug marketed by a sales rep who may have finished lunch at the clinic on that day?

DEAR READER: Each physician has his or her own policy regarding drug reps being seen during office hours. Some don’t accept samples, nor do they allot any time to speak about products carried. Others, as you are aware, stock the larder and often get fed. I know of one surgeon who used to pop his head out of his office, pick the reps he would see and have his secretary usher the others away for lack of time.

His logic? Looks.

The cute blonde or redhead in the corner was a definite yes. The older (and probably more knowledgeable) balding gentleman in the first chair was passed over. This probably wasn’t the doctor’s best means of selection, but it was his.

You have a legitimate complaint, and I can understand and appreciate your frustration, even though you or someone you know may benefit by receiving free drug samples. After all, for every salesman seen, you sit longer and longer before being treated.

Whatever you decide, it might be best to speak with your physician and express your concerns. While he or she is obviously aware of the number of interruptions in a day, it may come as a surprise that patients are annoyed by the process.

As I see it, you have a couple of options. First, you might determine whether your doctor sees reps all day or only in the afternoon, for example. You can then schedule your appointments at opposite times and avoid the issue. Or you can change to another physician who has a policy not to see drug reps at all.

To provide related information, I am sending you a copy of my Health Report, “Choosing a Physician.� Other readers who would like a copy should send a self-addressed stamped No. 10 envelope and a check or money order for $2 to Newsletter, PO Box 167, Wickliffe, OH 44092. Be sure to mention the title.

Peter Gott practiced medicine in Lakeville for 40 years.

Latest News

Remembering George and Anne Phillips’ Edgewood restaurant in Amenia

The Edgewood Restaurant, a beloved Amenia roadside restaurant run by George and Anne Phillips, pictured during its peak years in the 1950s and ’60s.

Provided

With the recent death of George Phillips at 100, locals are remembering the Edgewood Restaurant, the Amenia supper club he and his wife, Anne Phillips, owned and operated together for more than two decades.

At the Edgewood, there were Delmonico steaks George carved in the basement, lobster tails from an infrared cooker, local trout from the stream outside the door, and a folded paper cup of butter, with heaping bowls of family-style potatoes and vegetables, plus a shot glass of crème de menthe to calm the stomach when the modest check arrived after dessert.

Keep ReadingShow less
Artist Alissa DeGregorio brings her work to Roxbury and New Milford

Alissa DeGregorio, a New Milford -based artist and designer, has pieces on display at Mine Hill Distillery.

Agnes Fohn
When I’m designing a book, I’m also the bridge between artist and author, the final step that pulls everything together.
— Alissa DeGregorio

A visit to Alissa DeGregorio Art, the website of the artist and designer, reveals the multiple talents she possesses.

Tabs for design, commissions, print club, and classes still reveal only part of her work.On the design page are examples of graphic and book design, including book covers illustrated by DeGregorio, along with samples of licensed products such as coloring pages and lunch boxes, and examples of prop design she has done for film.

Keep ReadingShow less

Agnes Martin at Dia:Beacon

Agnes Martin at Dia:Beacon

Minimalist works by Agnes Martin on display at Dia:Beacon.

D.H. Callahan

At Dia:Beacon, simplicity commands attention.

On Saturday, April 4, the venerated modern art museum — located at 3 Beekman St. in Beacon, NY — opened an exhibition of works by the middle- to late-20th-century minimalist artist Agnes Martin.

Keep ReadingShow less
google preferred source

Want more of our stories on Google? Click here to make us a Preferred Source.

Falls Village exhibit honors life and work of Priscilla Belcher

Hunt Library in Falls Village will present a commemorative show of paintings and etchings by the late Priscilla Belcher of Falls Village.

Lydia Downs

Priscilla Belcher, a Canaan resident who was known for her community involvement and willingness to speak out, will be featured in a posthumous exhibition at the ArtWall at the Hunt Library from April 25 through May 15.

An opening reception will be held from 5 to 7 p.m. on April 25. The show will commemorate her life and work and will include watercolors and etchings. Belcher died in November 2025 at the age of 95.

Keep ReadingShow less
Crescendo’s 'Stepping Into Song' blends Jewish, Argentine traditions

The sounds of Argentine tango and Jewish folk traditions will collide in a rare cross-cultural performance April 25 and 26, when Berkshire’s Crescendo presents the choral program “Stepping Into Song.”

Christine Gevert, Crescendo’s founding artistic director, described the concert as “a world-class, diverse cultural experience” pairing “A Jewish Cantata” with Martin Palmeri’s “Misa a Buenos Aires.”

Keep ReadingShow less
Salisbury Rotary brings Derby race-day flair to Noble Horizons for community fundraiser
Salisbury Rotary Club President Bill Pond and his wife, Beth, dressed for the occasion during last year’s Kentucky Derby Social.
Provided

SALISBURY — As millions tune in to the Kentucky Derby at Churchill Downs on May 2, a spirited local tradition unfolds in Salisbury, where the pageantry, fashion and excitement of race day are recreated — with a community purpose.

For the past six years in the Community Room at Noble Horizons, all eyes turn to the big screen as the crowd settles in, drinks in hand and anticipation building. Women in elaborate Derby hats — bursting with oversized silk flowers, feathers and playful cutouts — mingle with men dressed for the occasion in crisp jackets and bow ties, fedoras and the occasional red rose on a lapel.

Keep ReadingShow less
google preferred source

Want more of our stories on Google? Click here to make us a Preferred Source.

google preferred source

Want more of our stories on Google? Click here to make us a Preferred Source.