
Source: U.S. Bureau of Labor Statistics, Employment Projections program
Editor’s Note: This is the first of a series examining the role of town social service directors in the Northwest Corner.
The consensus in many states, including Connecticut, is that communities are safer, happier and healthier when their residents’ basic needs are met at both state and local levels.
The Northwest Corner, a region with a strong culture of volunteerism, also has a relatively long history of town social service employment.
Town Directors of Social Services and Social Service Municipal Agents across the country provide information, referrals and support to assist residents seeking a variety of local and state services.
The employment outlook for this kind of service, according to the U.S. Bureau of Labor Statistics, is strong.
Employment in the field of social and human services is projected to grow by 12 percent from 2021 to 2031, much faster than the average for all occupations and reflecting growing health and social-service needs of citizens.
Many Social and Human Service Assistants also work for nonprofit organizations, for-profit social service agencies, and state and local governments.
But in terms of town social service, not all municipalities invest in hiring agents, although during and because of the pandemic the need for them has become clear.
“We have amazing social service agents out in the Northwest Corner who know their communities and the needs of residents intimately,” said State Rep. Maria Horn (D-64). “They are skillful, compassionate, creative, tenacious and deeply committed to the well-being of all residents and have taken on a broad array of tasks in order to accomplish that.”
SHARON
Melia Hill was working a typical day as Sharon’s Social Service Agent on the morning that I interviewed her. Her position is part-time, but never slow. The role of Town Social Service Agent in Sharon has existed since 1988, when its initial employee, Ella Clark started both the long-valued and treasured Chore Service, and the Sharon Food Bank.
In the course of a day, Hill assists residents in a myriad of ways. She has been helping residents with needs pertaining to food, energy assistance and housing, as well as accessing other essentials for well being. Examples of her work include helping with fuel assistance via the Community Action Agency of Western Connecticut, prescription assistance via the Foundation for Community Health, food-assistance applications and transporting and delivering groceries from the Lakeville and Sharon food pantries.
Financial assistance for these programs comes from state, federal and local resources including the Berkshire Taconic Community Foundation and the Sharon Community Foundation, among others. Hill stated that generous private donations to town funds including the fuel fund were extremely helpful last year when oil fuel prices soared above $5 and $6 a gallon. Hill also coordinates receiving and distributing gift and food drives each year for Sharon for fall and winter holidays. The donations for these come from local residents, local churches, Sundays in the Country food drive, and the Salvation Army.
To reach Sharon call 860-364-1003 or email: sharon.social.services@gmail.com
KENT
Samantha Hasenflue, Director of Social Services for Kent has been in her position with a part-time assistant, funded by the town, for a year. The job has just recently become full time, with benefits.
“I am grateful,” she told me, “because this is a difficult role to fill with part-time hours, due to the increase in need.”
Hasenflue’s position has been in existence for at least ten years in Kent, she stated. Social service agents work with all age groups and Hasenflue’s role is no exception. She helps with applications for SNAP (the Supplemental Nutrition Assistance Program) and all state program applications including energy assistance, renter’s rebate, and housing applications via Kent Affordable Housing and Templeton Farms Senior Housing.
Hasenflue helps with prescription assistance through the Foundation for Community Health and by navigating Medicare mainly through referrals to the CHOICES Program through the Western Connecticut Area Agency on Aging. She assists with financial hardship grant applications through local sources including the Berkshire Taconic and Kent Community Funds.
With rising rates of food insecurity, Hasenflue’s work running the Kent Food Bank is critical. Management tasks include: ordering through Connecticut Foodshare, monthly shopping trips to stock shelves, collecting local donations, and collaborating with New Milford Social Services for bread pick up.
Hasenflue said there is a big focus on senior citizens due to an aging population.
She has been tasked with reopening and running the Kent Senior Center, which was closed during the pandemic, and has been hard at work at the Senior Center since August 2022.
It is now in operation with bimonthly lunches and full active programming.
When I asked Hasenflue about why local rural social services might be important, she had no shortage of answers.
“Residents would have to go to Torrington or Danbury from here. The trip is challenging because of transportation difficulties that include shared or no vehicle situations,” she said. Navigating application centers can be overwhelming — even at its best. Technology is also difficult at times, and Hasenflue is happy to help residents navigate these types of websites. She can be reached at the town hall or senior center in Kent.
“Anything someone comes to me for help with, I will either find a resource, or help them navigate it. Where there is a will, there is a way,” Hasenflue said.
In terms of rural support for its residents, Hasenflue also addressed the importance of collaboration among towns. For example, towns often share food bank access. She expressed appreciation for the Kent Community Fund’s work with its Roundtable Connections.
She states that town Municipal and Social Service Agents recently gathered to meet with Project Sage, formerly known as Women’s Support Services, which serves towns in the northwest corner of Connecticut.
Hasenflue would also value increased opportunities for town agents to gather, a common sentiment among town providers.
To reach Kent call 860-927-1586 or email: socialservices@townofkent.org
CORNWALL
Heather Dinneen is full time in her role as Social Services Director for Cornwall. She works directly with over eighty families. Dineen informed me that Cornwall has heavily invested in affordable housing and social service. Cornwall has had a social services position for over twenty years. As with her colleagues in neighboring towns, she connects residents with a wide array of services and referrals. She runs the Cornwall food Pantry, Senior Center and Back-to-School/Holiday Gift programs.
Dinneen informed me that in Connecticut, towns have long been required to have a municipal agent appointed to work with the elderly. The social service positions have grown out of that requirement to meet the need of the wider population. Dinneen connects residents to state programs and regional resources such as the Berkshire Taconic Community Foundation and its Blue Horizons and Jane Lloyd Funds. The Cornwall Food and Field fund, a local resource, assists with essential bills and emergencies.
To reach Cornwall call 860-671-9315 or email: cornwallsocialservices@gmail.com
Next: Salisbury, North Canaan and Falls Village.
Isabelle Clark Foster is a licensed independent clinical social worker.
SHARON — Angela Derrick Carabine, 74, died May 16, 2025, at Vassar Hospital in Poughkeepsie, New York. She was the wife of Michael Carabine and mother of Caitlin Carabine McLean.
A funeral Mass will be celebrated on June 6 at 11:00 a.m. at Saint Katri (St Bernards Church) Church. Burial will follow at St. Bernards Cemetery. A complete obituary can be found on the website of the Kenny Funeral home kennyfuneralhomes.com.
Sam Waterston
On June 7 at 3 p.m., the Triplex Cinema in Great Barrington will host a benefit screening of “The Killing Fields,” Roland Joffé’s 1984 drama about the Khmer Rouge and the two journalists, Cambodian Dith Pran and New York Times correspondent Sydney Schanberg, whose story carried the weight of a nation’s tragedy.
The film, which earned three Academy Awards and seven nominations — including one for Best Actor for Sam Waterston — will be followed by a rare conversation between Waterston and his longtime collaborator and acclaimed television and theater director Matthew Penn.
“This came out of the blue,” Waterston said of the Triplex invitation, “but I love the town, I love this area. We raised our kids here in the Northwest Corner and it’s been good for them and good for us.”
Waterston hasn’t seen the film in decades but its impact has always remained present.
“It was a major event in my life at the time,” Waterston said of filming “The Killing Fields,” “and it had a big influence on me and my life ever after.” He remembers the shoot vividly. “My adrenaline was running high and the part of Sydney Schanberg was so complicated, so interesting.”
Waterston lobbied for the role of the Pulitzer Prize-winning journalist for years, tracing his early interest to a serendipitous connection while filming in England. Even before Joffé’s production was greenlit, he had his sights set on playing the role. “I knew I wanted the part for years even before it was a movie that was being produced.”
What followed was not just critical acclaim, but also a political awakening. “The film gave all of us an intimate acquaintance with refugees, what it is to be a refugee, how the world forgets them and what a terrible crime that is.”
In Boston, at a press stop for the film, two women asked Waterston a pointed question: now that he knew what he knew, what was he going to do about it? “I said, ‘Well, you know, I’m an actor, so I thought I’d go on acting.’ And they said, ‘No, that’s not what you need to do. You need to join Refugees International.’” And join he did, serving on the organization’s board for 25 years.
Both Schanberg and Dith Pran, whose life the film also chronicles, were “cooperative and helpful … in a million ways,” Waterston said. Upon first meeting Pran, Waterston recalled, “He came up to me, made a fist, and pounded on my chest really hard and said, ‘You must understand that Sydney is very strong here.’ He was trying to plant something in me.”
There were more tender gestures, too. Schanberg used the New York Times wire to relay that Waterston’s wife had just given birth while he was filming in Thailand, adding to the personal and emotional connection to the production.
Though “The Killing Fields” is a historical document, its truths still resonate deeply today. “Corruption is a real thing,” Waterston warned. “Journalism is an absolutely essential part of our democracy that is as under siege today as it was then. It’s different now but it’s the same thing of ‘Don’t tell the stories we don’t want heard.’ Without journalists, we are dust in the wind.” Waterston added, “Democracy is built on the consent of the governed but the other thing it’s built on is participation of the governed and without full participation, democracy really doesn’t stand much of a chance. It’s kind of a dead man walking.”
When asked what he hopes the audience will take away from the screening, Waterston didn’t hesitate. “This is the story that puts the victims of war at the center of the story and breaks your heart. I think that does people a world of good to have their hearts broken about something that’s true. So, I hope that’s what the impact will be now.”
Tickets for the benefit screening are available at www.thetriplex.org. Proceeds support Triplex Cinema, a nonprofit home for film and community programming in the Berkshires.
Scott Reinhard, graphic designer, cartographer, former Graphics Editor at the New York Times, took time out from setting up his show “Here, Here, Here, Here- Maps as Art” to explain his process of working.Here he explains one of the “Heres”, the Hunt Library’s location on earth (the orange dot below his hand).
Map lovers know that as well as providing the vital functions of location and guidance, maps can also be works of art.With an exhibition titled “Here, Here, Here, Here — Maps as Art,” Scott Reinhard, graphic designer and cartographer, shows this to be true. The exhibition opens on June 7 at the David M. Hunt Library at 63 Main St., Falls Village, and will be the first solo exhibition for Reinhard.
Reinhard explained how he came to be a mapmaker. “Mapping as a part of my career was somewhat unexpected.I took an introduction to geographic information systems (GIS), the technological side of mapmaking, when I was in graduate school for graphic design at North Carolina State.GIS opened up a whole new world, new tools, and data as a medium to play with.”
He added, “When I moved to New York City, I continued that exploration of cartography, and my work eventually caught the attention of the New York Times, where I went to work as a Graphics Editor, making maps and data visualizations for a number of years.”At the New York Times, his work contributed to a number of Pulitzer Prize winning efforts.
In his work, Reinhard takes complex data and turns it into intriguing visualizations the viewer can begin to comprehend immediately and will want to continue to look into and explore more deeply.
One method Reinhard uses combines historic United States Geological survey maps with “current elevation data (height above sea level for a point on earth) to create 3-D looking maps, combining old and new,” he explained.
For the show at Hunt Library Reinhard said, “I knew that I wanted to incorporate the place into the show itself. A place can be many things.The exhibition portrays the exact spot visitors are from four vantage points: the solar system, the earth, the Northwest Corner, and the library itself.” Hence the name, “Here, Here, Here, Here.”
He continued, “The largest installation, the Northwest Corner, is a mosaic of high-resolution color prints and hand-printed cyanotypes — one of the earliest forms of photography. They use elevation data to portray the landscape in a variety of ways, from highly abstract to the highly detailed.”
This sixteen-foot-wide installation covers the area of Millerton to Barkhamsted Reservoir and from North Canaan down to Cornwall for a total of about 445 square miles.
For subjects, he chooses places he’s visited and feels deeply connected to, like the Northwest Corner.“This show is a thank you to the community for the richness that it has brought to my life. I love it here,” he said.
The opening reception for the show is on June 7 from 5 to 7 p.m. On Thursday, June 12, Reinhard will give a talk about his work from 5:30 to 7 p.m. at the library.“Here, Here, Here, Here” will be on display until July 3.
Scott Reinhard’s 16-foot-wide piece of the Northwest Corner is laid out on the floor prior to being hung for the show. L. Tomaino