New Hartford's problem solver has the answers


NEW HARTFORD — In every town there is one person whom everyone goes to for a solution to any given problem, be it a pot hole, budget question or social services. In New Hartford, that person is Christine Hayward, administrative assistant to the first selectman.

Hayward was born in Massachusetts and raised in Vernon.

She attended UConn and graduated with a bachelor’s degree in elementary education, but says she really never had the opportunity to utilize her degree.

"I got married right out of college and helped my first husband with his career. He was a golf pro at an exclusive country club in Vernon," said Hayward.

In the early 1980s Hayward, now living in Torrington, and her husband separated and Hayward became a single mother of two small children. Looking for a way to stay with the children and earn an income at the same time, Hayward took a job teaching nursery school and working as the assistant director of a day care center.

In 1994 Hayward was hired in New Hartford as a part-time reading tutor and part-time secretary to the director of education, where she met Kate Rieger.

Rieger, currently the principal at Antolini School, served as the first selectman of New Hartford from 1999 to 2001. Having previously worked with Rieger, Hayward said she jumped at the opportunity to work as the first selectman’s administrative assistant when the job became open in 1999.

"This is my third administration that I have worked for," said Hayward. She has served as assistant for Rieger, Bill Baxter and current First Selectman Earl MacInnes. "I have been fortunate to stay through a changing administration."

Hayward says the fact that she is not a resident of New Hartford has allowed her continued employment with the town.

"I think one of the things that may help is I live out of town with no political connections. I am loyal to the job and not the political party or person. I just want to do what’s best for the [selectman]."

While every day brings a different challenge, Hayward said she truly loves her job.

"Every day is different," said Hayward. "What question you might have to answer, who you might have to help, it’s a great job."

The administrative assistant is in charge of a variety of small programs, from energy assistance to social services. Hayward is also responsible for keeping the first selectman’s office in order, managing phone calls and booking appointments, and Town Hall payroll and human resources functions. She is a problem solver, planner and organizer of most Town Hall functions.

At home she takes on many of the same duties. She is mother of two children from her first marriage and two from her current marriage, ages 24, 19, 13 and 11. She and her husband, Jack, celebrated their seventh anniversary this week.

"Part of this job is a lot of helping people," said Hayward, who hopes that when she retires, she can continue helping members of the town and volunteer her time. "I hope to be the type of person who can be there for people who need a ride to a doctor’s appointment or grocery shopping. That’s my goal — when I can be retired and help others."

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