Following Eversource’s 2020 fumbles, state begins overhaul of energy billing

Eversource became the power company that Northwest Corner residents loved to hate in 2020, after the company fumbled in its response to several major storms — most notably Tropical Storm Isaias in August.

The power of the storm and an accompanying tornado knocked trees down throughout the region (and blew apart greenhouses at Paley’s Farm Market in Sharon), which shut down major roads for several days and also left some power company customers without electricity for several days.

Only a few days before the weather events, the power company had announced that it was seeking permission to increase rates from the state’s Public Utility  Regulatory Authority (PURA). 

During the storm, Eversource was criticized not only for not having enough workers on the ground to repair the damaged lines; but also for poorly communicating when power was likely to be restored.

Connecticut Gov. Ned Lamont and Attorney General William Tong chastised Eversource during the PURA hearing shortly after the storms, accusing the company of putting profits in the pockets of top executives while cutting back on workers on the ground. Anecdotally, power company workers in the Northwest Corner supported that criticism.

Eversource, meanwhile, blamed its purchase of the Millstone power plant on the increase in costs. The company also blamed hot summer weather for an increase in use that led to an increase in costs; an email sent out to Eversource customers in December similarly warned that a cold winter, with many people working from home and doing distance learning, could also increase electricity costs. 

The PURA initially approved the rate hike, but suspended it after customers said their electric bills dramatically increased, sometimes doubling. 

Meanwhile, PURA did a study of how customers ended up with such dramatically higher power rates last summer and part of what it discovered was that much of the Eversource billing process was based on estimates of power usage. 

The agency announced on Dec. 2 a major overhaul of how electric fees will be determined.

The PURA website explains that their “investigation determined that the current framework is problematic because it relies heavily on forecasts, which are inherently incorrect, and depending on the degree to which the forecasts are wrong — like in 2020 — can result in wild swings in a customer’s bill from one month to the next as the utilities essentially work to course correct the associated rates.”

PURA Chairman Marissa P. Gilett said in the announcement that the change should create more stability in billing: “The new process will rely on actual revenues and approved expenses from the previous calendar year as a proxy for expected costs when determining the going-forward rates, which will prevent the yo-yo effect that is witnessed when forecasts are dramatically off-base.”

The agency also found that Eversource was charging interest to customers because the power company was purchasing energy ahead of time based on estimates of what it thought the public would use: “The current process also compensates the utilities at, what PURA determined through this proceeding, to be an unjustifiably high rate (the weighted average cost of capital) for carrying charges associated with these expenditures.”

Eversource will no longer be able to decide its own interest rates; they will have to use the federal prime rate, which is generally several points lower than what the power company was charging. 

PURA is also beginning a redesign of Eversource bills, so that it’s easier for customers to see what they are actually paying. 

Latest News

Roomful of Blues set for April 17 show at Infinity Hall in Norfolk
Photo provided

NORFOLK –Roomful of Blues, the Rhode Island-based band hailed by DownBeat magazine as being “in a class by themselves,” will bring its mix of blues, jump, swing, boogie-woogie and soul to Infinity Hall in Norfolk on Friday, April 17, at 8 p.m.

The long-running group, formed in 1967, is touring behind its Alligator Records album Steppin’ Out!, released in late 2025.

Keep ReadingShow less

Robert E. Stapf Sr.

Robert E. Stapf Sr.

MILLERTON — Robert E. Stapf Sr. (Bobbo), a devoted husband, loving father, grandfather, great grandfather, brother and friend to many, passed away peacefully on April 9, 2026, at the age of 77, happily at home surrounded by lots and lots of love and with the best care ever.

Bob was born Jan. 16, 1949, to the late Peter and Dorothy (Fountain) Stapf. He began working at an early age, met his forever love, Sandy, in 7th grade and later graduated from Pine Plains Central School.

Keep ReadingShow less

Michael Joseph Carabine

Michael Joseph Carabine

SHARON — Michael Joseph Carabine, 81, of Sharon, Connecticut, passed away on the morning of Friday, April 3, 2026, at Bryn Mawr Hospital in Bryn Mawr, Pennsylvania. He was the beloved husband of the late Angela Derrico Carabine and loving father to Caitlin Carabine McLean.

Michael was born on April 23, 1944, in Bronx, New York. He was the son of the late Thomas and Kathleen Carabine of New York.

Keep ReadingShow less
google preferred source

Want more of our stories on Google? Click here to make us a Preferred Source.

Chion Wolf brings ‘Audacious’ radio show to Winsted with show-and-tell event
Nils Johnson, co-founder and president of The Little Red Barn Brewers in Winsted, hosted Chion Wolf and her Connecticut Public show “Audacious LIVE: Show and Tell,” which was broadcast on April 8, drawing a sold-out crowd.
Jennifer Almquist

The parking lot of The Little Red Barn Brewers in Winsted was full on Wednesday, April 8, as more than 100 people from 43 Connecticut towns — including New Haven and Vernon — arrived carrying personal treasures for a live taping of “Audacious LIVE Show & Tell.”

Chion Wolf, host and producer of Connecticut Public’s “Audacious,” and her crew, led by production manager Maegn Boone, brought the program to the packed brewery for an evening of story-driven conversation and shared keepsakes.

Keep ReadingShow less
Marge Parkhurst, the preservation detective

Marge Parkhurst with a collection of historic nails recovered from wall cavities during restoration work.

Photo courtesy of Marge Parkhurst/Cottage & Country Painting Company
Walls still surprise me. If you look hard enough, you can find buried treasure.
Marge Parkhurst

After nearly 50 years of painting some of Litchfield County’s oldest homes and landmark properties, Marge Parkhurst has developed an eye for the past—reading the clues left behind in stenciled vines, forgotten bottles and newspapers tucked into walls, each revealing a small but vivid piece of Connecticut history.

Parkhurst was stripping wallpaper in a farmhouse in Colebrook — the kind of historic home she has spent decades restoring — when she noticed something odd. Three layers of paper had already come off — each one a different era’s idea of decoration — and beneath them, just barely visible under dull, off-white plaster, a pattern emerged.

Keep ReadingShow less
Wings of Spring performance at the Mahaiwe Theater
Adam Golka
Provided

On Sunday, April 19, at 4 p.m., Close Encounters With Music (CEWM) presents On the Wings of Song at the Mahaiwe Performing Arts Center in Great Barrington.

The program focuses on Robert Schumann’s spellbinding song cycle Dichterliebe (“A Poet’s Love”), a setting of sixteen poems by Heinrich Heine that explores love, longing, and the redemptive power of beauty. Featured artists include John Moore, baritone; Adam Golka, pianist; Miranda Cuckson, viola; and Yehuda Hanani, cello.

Keep ReadingShow less
google preferred source

Want more of our stories on Google? Click here to make us a Preferred Source.

google preferred source

Want more of our stories on Google? Click here to make us a Preferred Source.